Assistant Mgr., Attractions - Crayola Experience Easton

Crayola • Easton, PA

3d • Onsite

About The Position

Supports manager in providing leadership to the Crayola Experience Attractions department to deliver a high quality guest experience while meeting all financial and operational requirements.

Requirements

• 3 years’ experience in retail, guest services, or general business environment.
• Must have a good command of the English language, both written and verbal.
• Strong collaboration skills to effectively work across CE department.
• Must be able to work weekends, evenings and holidays.

Nice To Haves

• Minimum 1 year supervisory experience preferred.
• Prior experience in guest service center or family attraction preferred.
• Strong supervisory skills to manage a large team of mostly part-time employees preferred.
• Strong ability to engage guests, children and families in an upbeat, positive manner.
• Prior experience working with children preferred.
• Demonstrated ability to multitask and make quick decisions.
• Ability to respond to a situation at hand while maintaining required guest service and programming criteria/policies.

Responsibilities

• Accountable for CE financial performance – attendance, revenue and EBIT.
• Supports the Attractions Manager in the management of Attractions budget/cost center. Monitors inventory of attractions supplies and develops recommended supply orders.
• Responsible for delivering a high quality, safe quest experience – a minimum of 95% guest satisfaction rating.
• Monitors daily operations of each attraction and adapts staffing/operational plans as required to deliver best guest experience.
• Handles any guest relation issues as they arise.
• Supports the Attraction Manager in managing the Attraction staff, in some locations this may include Maintenance and Custodial Staff.
• Provides on-boarding and remedial training to all Attractions staff, as needed.
• Recommend daily staff schedules and rotations for approval by Attraction Manager.
• In conjunction with the Attractions Manager, supervises all Attractions staff on duty.
• Provides required direction, coaching and disciplinary action, as needed.
• Provides input into performance review evaluations for staff.
• Approve time records in Kronos.
• Responsible for equipment inspections and audits to ensure optimal working condition.
• Communicates any issues to other departments.
• Works with 3rd party equipment vendor for equipment, troubleshoot issues as they arise.
• Manages and oversees special events, birthday parties, teacher workshops.
• Participates in the Manager On Duty rotation. While on duty, assumes management responsibility across all department in the facility.
• Participate in job fairs and interviewing candidates, recommends candidates to hire.
• Provides input on any Attractions department policies and operational decisions.
• Provide leadership support in other departments as required by the business.

Benefits

• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed