Assistant Membership and Healthy Living Director
About The Position
As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. As a key member of the Membership team, an Assistant Membership Director is responsible for proactive and genuine communication amongst members, staff, and community members wishing to participate in programs. The main purpose of this position is to provide a positive role model for members and to create a relationship-developing atmosphere where customer service, a safe environment, and member engagement are the highest priority.
Requirements
- Strong organizational, computer, communication, and interpersonal skills.
- Ability and willingness to learn.
- Ability to multi-task with good problem-solving skills.
- Excellent customer service/sales skills.
- Previous customer service experience preferred.
- Excellent oral and written communication skills.
- Proficiency in DAXKO software.
- Proficiency in Microsoft Office.
- Proficiency in General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.
Nice To Haves
- Previous customer service experience and/or a related field.
- Strong initiative.
- Adaptable to change.
- Responsive.
Responsibilities
- Provide a positive role model for members and create a relationship-developing atmosphere.
- Ensure customer service, a safe environment, and member engagement are the highest priority.
- Uphold the mission of the YMCA and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
- Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through actions and conversations with members.
- Communicate the Y’s image using the Y’s Voice of Genuine, Nurturing, Hopeful, Welcoming, and Determined.
- Build hopeful relationships with members, guests, and co-workers.
- Be open, friendly, and approachable to members.
- Provide and create a welcoming atmosphere that is people-centered and service-oriented.
- Build genuine relationships with members, helping them along their health journey.
- Greet members and guests joyfully.
- Process Membership Cancellations.
- Know members’ names and use them, showing genuine interest in member and guest concerns.
- Provide information and promote facility services and programs.
- Process Program/Class Registrations and Cancellations.
- Provide facility tours and follow-up with prospects.
- Responsible for monthly staff work schedule and assisting with getting shifts covered.
- Handle all Kwiktag processes of paperwork.
- Handle Phone Inquiries and Registrations.
- Emphasize fun and make the Y a happy place with positive relationships.
- Provide administrative duties to branch management team.
- Attend all required staff meetings and training sessions.
- Be knowledgeable about program areas and share information with members.
- Be knowledgeable about the YMCA, its programs, and policies.
- Take specific actions to move members to more connected and committed relationships with the YMCA.
- Become proficient in DAXKO software.
- Proficient in use of Microsoft Office.
- Proficient in General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.
Benefits
- Career with a future
- Chance to make a lasting difference in your community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
