Assistant Member Experience Manager

Securityplus Federal Credit Union•Parkville, MD

5d•Onsite

About The Position

Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution since 1938. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence. Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches. Our vision is to be our members’ first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Securityplus, you become part of a purpose driven team that believes in service, growth, and the power of community. Ready to help us create meaningful moments for our members? The Assistant Member Experience Manager plays a pivotal role in ensuring an exceptional member experience and advancing our vision to be our members’ first choice. This role supports the day-to-day operations of the branch, guides and motivates team members, and ensures that every interaction reflects our mission and values. In this role, you will coach your team to deliver outstanding service, build meaningful member relationships, and maintain operational excellence. You will also serve as acting manager in the absence of the Member Experience Manager and represent Securityplus in the community. This is an opportunity for a passionate, purpose-driven leader to make a lasting impact—on our members, our team members, and the communities we serve.

Requirements

Associate’s degree or equivalent work experience (required)
Two (2) years of banking experience
Certified Financial Counselor (CCUFC) Designation (required)
Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS).
Availability to work Saturdays.

Nice To Haves

One (1) year of supervisory experience, preferred
NMLS designation or ability to obtain, preferred

Responsibilities

Inspire, mentor, and coach team members to provide exceptional service and uphold our CARES values every day.
Assess each member’s unique financial situation and recommend products and services that directly address their needs and enhance their financial well-being.
Build strong, trusted relationships by understanding member needs and connecting them with financial solutions that promote security and success.
Model our commitment to empowering financial security and being our members’ first choice through every action and decision.
Partner with local organizations, conduct presentations, and participate in events that promote Securityplus membership and brand visibility.
Help members adopt our digital banking tools and technology to enhance convenience and accessibility.
Serve as the first line of defense against fraud and ensure strict adherence to policies and regulations.