Assistant Medical Office Manager

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C • West Point, VA

16d • Onsite

About The Position

The Assistant Office Manager is responsible for assisting the Medical Office Manager with the daily management of the location. This role involves overseeing daily office operations, developing guidelines for prioritizing work, fostering team building, and providing staff training and coverage. The Assistant Office Manager also plays a key role in resolving patient complaints and customer service issues, while maintaining strict confidentiality. The position requires knowledge of organizational policies, insurance and billing processes, and computer systems. Key skills include planning, organizing, delegating, supervising, and effective communication.

Requirements

• High School diploma/GED.
• Six to twelve months related experience/training.
• Ability to work scheduled hours as defined in the job offer.
• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, public effectively.
• Ability to work with minimal supervision.
• Knowledge of organizational policies, procedures, and systems.
• Knowledge of insurance, billing, and denials processes.
• Knowledge of computer systems and applications.
• Skill in planning, organizing, delegating, and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.

Nice To Haves

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail

Responsibilities

• Assists Office manager with overseeing the daily office operations and delegates as needed.
• Assists with developing guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Creates an atmosphere of team building for the site and set a professional example for staff.
• Assists with staff training and making sure the location has appropriate coverage.
• Assists in resolving patient complaints and customer service issues.
• Performs other duties as assigned.
• Maintains strictest confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED