Assistant Medical Center Manager

Concentra•Louisville, KY

11h•Onsite

About The Position

At Concentra, the Assistant Center Operations Director (ACOD) assists and supports the Center Operation Director in ensuring that the center delivers an optimal level of care and customer service. The role helps lead and manage center support staff, oversee daily medical-facility operations, coordinate center activities, manage the facility, oversee patient flow, and support medical providers in delivering patient care. The position requires hands-on participation in center activities, including patient registration, checkout, and patient care, as well as daily interaction with colleagues and patients. The ACOD supports operational and financial performance, staffing, training, policy implementation, budgets, reporting, vendor coordination, and client services. The role also helps maintain a professional, welcoming facility and strong client and patient relations, leads by example through routine participation in center operations, and guides continuous-improvement work based on performance metrics. Financial management and oversight are provided in the absence of the Center Operation Director. The position requires discretion and secure handling of confidential and critical information.

Requirements

Some college coursework in Business Administration, Healthcare Administration, or a related field.
Customarily at least one year of direct management experience.
Customarily at least six months of healthcare experience.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer-service skills and ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Strong service mentality and focus on meeting defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic, and professional demeanor.
Excellent oral and written communication skills and a tactful, diplomatic communication style.
Working knowledge of personnel recruitment, selection, coaching, and performance management practices.
Performance assessment skills.
Continued focus on self-development.
Proficiency in computer applications such as Word and Excel.
Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
Ability to identify improvement opportunities, develop and implement action plans, and evaluate their effectiveness.
Ability to resolve colleague, client, and patient issues effectively and in a timely manner.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent directly related work experience is preferred.
In lieu of an undergraduate degree, college education and directly related work experience may be substituted at a 1:1 ratio.

Responsibilities

Assist in planning work schedules and assigning colleagues to specific duties.
Assist in ensuring the financial performance of the center.
Assist in developing and maintaining center policies, procedures, and training programs.
Assist with hiring, training, and evaluating center operations colleagues in consultation with Human Resources.
Assist the Center Operation Director with hiring, training, disciplining, and terminating back-office personnel.
Assist in preparing and reviewing operational reports and schedules for accuracy and efficiency.
Assist the Center Operation Director and Human Resources with implementing Human Resources policies and procedures for center personnel.
Assist in preparing annual budgets.
Assist with on-site tours and training of center personnel to present clinic services to clients and support achievement of established goals.
Provide technical support and/or resources to clients and center personnel.
Assist with management of on-site nursing services for client companies, including billing counseling and supervision of on-site personnel.
Administer testing by medical staff to ensure proper performance, current certifications, and compliance with regulatory procedures.
Assist in monitoring marketplace trends and gathering competitive information.
Assist in coordinating and consolidating services with local vendors to obtain competitive prices for goods and services.
Facilitate productivity and customer service.
Ensure exceptional customer service by self and center colleagues, putting internal and external customers first.
Establish and maintain a warm, welcoming, and professional atmosphere for colleagues and customers.
Manage the appearance, overall condition, and aesthetics of the center to provide a professional facility for patients and guests.
Maintain client and patient relations by ensuring needs and expectations are consistently met.
Ensure patients are treated as individuals and attended to expeditiously and courteously.
Lead by example by acquiring firsthand knowledge of daily center operations and routinely participating in center floor work.
Demonstrate leadership that ensures patients receive competent, professional healthcare.
Guide the center team in continuous-improvement projects based on reviews of center performance metrics.
Provide financial management and oversight in the absence of the Center Operation Director.
Handle confidential and critical information with ongoing discretion and secure information management.