Assistant Medical Center Manager

Concentra•Manheim Township, PA

13h

About The Position

At Concentra, the Assistant Center Operations Director (ACOD) supports the Center Operation Director in ensuring that patients and customers receive an optimal level of care and service. The role helps lead and manage center support staff, oversee the medical facility’s daily operations, coordinate center activities, manage facility needs, oversee patient flow, and support medical providers in delivering patient care. Regular hands-on participation and interaction with colleagues and patients are required, including patient registration, checkout, and patient care activities. The ACOD also supports center performance, staffing, training, financial administration, client services, regulatory compliance, and continuous improvement. The position requires discretion in handling confidential and critical information. Duties and responsibilities may change, and the description is not exhaustive.

Requirements

Some college coursework in Business Administration, Healthcare Administration, or a related field.
At least one year of direct management experience customarily required.
At least six months of healthcare experience customarily required.
Ability to make decisions and solve problems using logic, identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Strong service mentality and focus on defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic, and professional demeanor.
Excellent oral and written communication skills and a tactful, diplomatic communication style.
Working knowledge of personnel recruitment, selection, coaching, and performance management practices.
Performance assessment skills.
Continued focus on self-development.
Proficiency with computer applications such as Word and Excel.
Ability to coordinate and prioritize multiple tasks and projects in a fast-paced environment without direct supervision.
Ability to identify opportunities, develop and implement plans for improvement, and evaluate their effectiveness.
Ability to resolve colleague, client, and patient issues effectively and promptly.

Nice To Haves

A bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent directly related work experience, is preferred.
In lieu of an undergraduate degree, the stated equivalency is one year of college for one year of directly related work experience, and vice versa.

Responsibilities

Assist with planning and preparing work schedules and assigning colleagues to specific duties.
Assist in ensuring the center’s financial performance and provide financial management and oversight in the absence of the Center Operation Director.
Assist in developing and maintaining center policies, procedures, and training programs.
Assist with hiring, training, and evaluating center operations colleagues in consultation with Human Resources.
Assist the Center Operation Director with hiring, training, disciplining, and terminating back-office personnel.
Assist in preparing and reviewing operational reports and schedules for accuracy and efficiency.
Assist the Center Operation Director and Human Resources with implementing personnel policies and procedures.
Assist in preparing annual budgets.
Assist with on-site tours and training for center personnel to present clinic services to clients and support established goals.
Provide technical support and resources to clients and center personnel.
Assist with managing on-site nursing services for client companies, including billing counseling and supervision of on-site personnel.
Administer medical staff testing to ensure proper performance, current certifications, and compliance with regulatory procedures.
Monitor marketplace trends and gather competitive information.
Coordinate and consolidate services with local vendors to obtain favorable prices for goods and services.
Facilitate productivity and customer service.
Ensure exceptional customer service by putting internal and external customers first, and establish a warm, welcoming, and professional atmosphere.
Maintain the appearance, condition, and aesthetics of the facility.
Maintain client and patient relations by ensuring needs and expectations are met, and ensure patients are attended to courteously and promptly.
Lead by example by learning daily center operations and routinely participating in center floor work.
Guide the center team in continuous improvement projects based on reviews of center performance metrics.
Handle confidential and critical information with ongoing discretion and secure information management.