Assistant Marketing Manager

Hilton Grand Vacations•Williamsburg, VA

2d•Onsite

About The Position

As an Assistant Marketing Manager, you will handle and advise the activities of the LM team’s, in support of the Marketing Manager, to acquire maximum production and efficiencies. This position is expected to spend a majority of the time in the field supporting the marketing locations and Team Members. Besides supporting the field, time will be spent conducting administrative work in the office as advised by the Manager/Director. Leads the team to support overall department processes and procedures. Held accountable to implement all departmental and Company guidelines and policies.

Requirements

High School Diploma/GED
At least 3 years of branded timeshare Marketing experience
At least 2 years of supervisory/managerial experience
Strong ability to recruit, train and motivate Marketing professionals
Must have proven track record of success in field Marketing
Must be flexible and able to work a variable schedule, including evenings, weekends, and holidays based on call center needs
Proficient in Microsoft Office

Responsibilities

Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring
Proactively seeks and schedules ongoing workshops and training sessions (both group and 1:1 in the field) to support maximum production, team building and culture
Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery
Participates and leads in department meetings, training sessions, and other meetings required
Develops/coaches individual Team Members, in an ongoing process, to ensure their dedication and understanding of the sales process to generate maximum efficiencies
Coordinates and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
Regularly informs Manager of any relevant information in regards business needs and/or Team Members
Implements and maintains tools used to improve productivity for Team Members
Partners with Marketing Manager to ensure accurate documentation of all Team Member issues within Marketing and provide coaching and performance documentation to Team Members for performance standards, including performance reviews
Responds to Team Members inquiries regarding payroll, NQ’s, coding, spiffs
Creates and develops a motivated Team environment
Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed
Ensures staffing is at optimum levels based on departmental requirements
Effectively manages schedule and PTO requests to achieve department requirements
Ensures timely processing of schedule for team on weekly basis.
Verifies Policies/Procedures and Training Manuals are updated as directed by Manager/Director.
Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales.
Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour
Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items
Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages.
Regularly monitors marketing rep’s presentations and all customer interactions
Ensures that staffing at all locations are at optimum levels based on production and departmental requirements.
Ensures coverage at all locations in event of call outs/shift changes
Anticipates challenges and proactively problem solves with Management to mitigate effects on production
Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well
Carry out all other reasonable requests by Management of which one is capable of performing.