Assistant Manager - Greenville

Rocky's Ace Hardware•Greenville, RI

5d•$20 - $23•Onsite

About The Position

The Assistant Store Manager is responsible for overseeing daily retail operations, ensuring the highest standards of customer service, and managing assigned projects and responsibilities delegated by the Store Manager. This role involves a variety of operational, supervisory, and customer-facing duties to support the store's success.

Requirements

Knowledge of overall store policies, procedures, and goals.
Understanding of management responsibilities.
Ability to supervise and train store personnel.
Skills in inventory management and stocking.
Ability to develop promotions.
Proficiency in merchandising and display maintenance.
Excellent customer service skills.
Ability to resolve customer complaints.
Knowledge of company refund policy.
Experience with processing sales-related documents (hot sheets, price adjustments).
Ability to maintain a safe working environment and equipment.

Nice To Haves

Ability to "fill in" as needed for the Store Manager.
Shop the competition monthly.
Participate and sometimes lead the monthly store meetings.
Attend and assist with mandatory monthly store meetings.

Responsibilities

Open and close the store.
Ensure safety and security as assigned.
Understand and uphold overall store policies, procedures, and goals.
Fulfill management responsibilities and be able to act as a substitute for the Store Manager when needed.
Oversee tasks assigned and delegated to store team members.
Train store personnel.
Supervise store personnel to ensure optimal performance and excellent customer service.
Assist in maintaining accurate inventory.
Perform general housekeeping duties to maintain a safe store environment for team members and customers.
Conduct monthly competitor shopping.
Participate in and sometimes lead monthly store meetings.
Oversee inventory order placement.
Oversee inventory receiving and store stocking.
Achieve sales and productivity goals, including maintaining acceptable gross margins.
Maintain store equipment and fixtures in safe working condition.
Set a positive example by adhering to company procedures.
Develop promotions to increase store traffic.
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Demonstrate helpful customer service by greeting and assisting customers on the sales floor.
Resolve customer claims and complaints in a timely, courteous, and discreet manner.
Authorize refunds in accordance with company policy.
Process weekly hot sheets and price adjustments, ensuring timely completion of store bin tagging.
Attend and assist with mandatory monthly store meetings.
Perform other responsibilities as assigned by the store manager.