About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. The assistant manager sets an example by following company policies and procedures and expects the crew to do the same. The role requires strong judgment, math, multitasking, communication, and customer-service skills. On-the-job orientation and training are provided. The position also involves general store team-member duties such as operating equipment, stocking ingredients, preparing products, receiving and processing orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Delivery-related duties may include delivering products and promotional materials using a car. The role includes physical activity such as standing, walking, lifting and carrying supplies, reaching, bending, and occasionally climbing stairs or a ladder. Work may involve hot and cold temperatures, food odors, cornmeal dust, sharp edges, moving mechanical parts, and varying weather conditions.

Requirements

  • Ability to exercise judgment, perform math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers, including by telephone.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to navigate the designated delivery area and adverse terrain, including multi-story buildings, private homes, and delivery sites.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to meet the position's physical demands, including standing, walking, lifting and carrying supplies weighing up to 50 pounds, reaching, bending, and occasional climbing.
  • Transportation to and from work.

Responsibilities

  • Oversee everything that happens during the assigned shift.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example by following all policies and procedures and expecting the same from the crew.
  • Handle staffing, paperwork, food management, and working to a schedule.
  • Maintain store image and standards, provide great customer service, and support attendance and punctuality.
  • Support store cleanliness, marketing, and profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers when required.
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