Assistant Manager(05504) - 7315 Six Forks Rd
About The Position
The Assistant Manager will lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves maintaining appropriate staffing levels, managing end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. The Assistant Manager will foster a sense of urgency with each order, handle dispute resolution to ensure customer satisfaction and retention, and collect money and signed credit card receipts from delivery drivers. Additionally, they will ensure delivery vehicles are mechanically and visually sound, assist with delivery driver routing to maximize customer service and on-time delivery, and uphold Domino's standards for grooming, uniform, and appearance. The role also includes promoting pizza products, specials, and promotions.
Requirements
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
Responsibilities
- Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Responsible for end-of-the-night bank deposits when closing.
- Responsible for doing a nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Handle dispute resolution and ensure every unhappy customer is a returning customer.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
