03949 Assistant Store Manager

Sally Beauty Holdings•North Canton, OH

3d•$14 - $17

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role. The Assistant Manager supervises associates and supports daily goals and activities that deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel selling. The role trains, develops, recruits, and coaches associates; supports positive associate relations; and fosters diversity, inclusion, and belonging. It also ensures company processes and digital fulfillment strategies are used, supports inventory and payroll management, and follows opening, closing, and company directive procedures. The position is responsible for maintaining a safe store environment, enforcing policies and procedures, protecting company assets, following inventory and cash-control practices, using available reporting and technology, and ensuring compliance with HAZMAT training and execution. Physical requirements include extended periods of standing and walking, recurring bending and reaching activities, and lifting moderately heavy items. The role may require working in other stores from time to time.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
Physical ability to stand and walk for extended periods; bend, crouch, stoop, stretch, and reach repeatedly; and lift moderately heavy items such as shipment or record boxes.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise associates and support direction, planning, daily goals, and activities to deliver an exceptional customer experience and maximize sales, KPIs, and customer loyalty.
Support in-store and omnichannel selling and ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a main point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to support team performance and fill positions as needed.
Hold associates accountable to company policies and expectations, address associate concerns, and keep associates informed of relevant company information.
Maintain working relationships with Store Manager peers and communicate consistently and promptly with the Assistant Manager/District Manager (AM/DM).
Foster an environment of diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
Support inventory management through ordering and shipment processing, manage payroll hours to business needs, and schedule appropriately.
Ensure store opening and closing procedures are completed correctly and follow through accurately and promptly on company directives, assignments, and projects.
Maintain a safe store environment and ensure safety policies and procedures are followed and enforced.
Protect company assets by ensuring inventory and cash-control procedures are followed, including practices related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
Perform the Store Manager's primary duties when the Store Manager is not present.