Assistant Store Manager (Full-time) - Dickson, TN

Hibbett•Dickson, TN

13d

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including methods for achieving store goals. The role requires knowledge of each product area or department, adherence to company policies, procedures, and visual standards, and a commitment to outstanding customer service and merchandise promotion. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained in Store Manager responsibilities. The Assistant Manager supports store asset control, personnel recruiting, training, and evaluation; helps plan and coordinate selling, restocking, merchandising, ordering, and scheduling; guides employees and customers; and monitors inventory, sales, expenses, and customer trends to support profitability. The role also includes directing staff, maintaining service quality, performing administrative duties, promoting products and services, and protecting company assets and financial information. Supervisory duties are performed in accordance with company policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company communications.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.