Assistant Store Manager (Full-time) - Covington, TN

Hibbett•Covington, TN

5d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department, adherence to policies, procedures, and visual standards, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The position supports the Store Manager in managing store assets, personnel, inventory, sales, expenses, and departmental responsibilities. It provides guidance to employees and customers, maintains service standards, and performs administrative duties as needed. In the Store Manager’s absence, the Assistant Manager supervises employees and carries out related supervisory responsibilities.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and overall store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including helping customers as they enter and assisting multiple customers during peak periods.
Promote and sell the company’s services and merchandise.
Follow company policies, procedures, and standards, including those in the operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal controls are accurate and effective and reporting potential fraud risks to appropriate management or officials.
Perform general administrative duties as needed and train in the Store Manager’s responsibilities.
In the Store Manager’s absence, supervise employees, interview and train employees, plan and assign work, direct work, and resolve problems in accordance with company policies and applicable laws.