Assistant Store Manager (Full-time) - Jackson, TN

Hibbett•Jackson, TN

5d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on overall store operations and administrative duties, including determining approaches for achieving store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager is passionate about customer service and promoting store merchandise, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager helps oversee store assets, personnel, sales, inventory, expenses, merchandising, ordering, restocking, and scheduling. The position provides guidance to employees and customers, maintains customer-service standards, and supports profitability across departments. In the Store Manager’s absence, the Assistant Manager supervises employees and carries out related supervisory duties in accordance with company policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans and responsibilities involving selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including helping customers as they enter and serving multiple customers during peak periods.
Promote and sell company services and merchandise.
Perform general administrative duties and train in Store Manager responsibilities.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
When the Store Manager is absent, interview and train employees; plan, assign, and direct work; and resolve problems.