Is Assistant Manager

Margaret Mary Health•Batesville, IN

2d•Onsite

About The Position

The IS Operations Assistant Manager role is to supervise & ensure the efficient operations of MMH’s IT infrastructure including network, telecommunications, servers, databases, & equipment planning. This includes supervision of staff responsible for monitoring & diagnosing network & hardware problems. The IS Operations Assistant Manager will additionally lead & manage projects that supports the technology & infrastructure of the organization. Activities performed by the Assistant Manager include resource management, vendor management, budgeting, purchasing, planning, organizing & project coordination. This person will lead the planning & implementing of information systems projects to support the infrastructure of MMH systems. The Assistant Manager will prioritize, schedule & monitor support tasks & projects. They will ensure security & regulatory compliance has been reviewed & approved for all projects prior to implementation. Appropriate analysis, design, testing, planning & documentation will be completed for all projects. The Assistant Manager works closely with the AVP, Information Technology, outside vendors, department managers & application users. Regular contacts outside the Hospital include vendors & technical support personnel.

Requirements

Bachelor Degree or Associate Degree with comparable work experience in a Computer Science, business, or computer management related field required.
Must be knowledgeable in all phases of information systems technology.
Minimum of 5 years prior professional information systems work experience, with at least 3 years of supervisory experience in information systems.
Awareness of information technology trends, practices & principles.
Exhibits interpersonal skills & abilities to deal effectively at all levels in the hospital.
Possesses strong written & verbal communication skills.
Possesses sound analytical & organizational skills & formal presentation skills.
Ability to manage projects & demonstration of leadership capabilities for managing people & teams.
Ability to interpret financial reports & the relationship of actual performance compared to targets.
Comprehensive knowledge and understanding of patient care and financial systems.

Responsibilities

Manage the deployment, monitoring, maintenance, development, upgrade, & support of IS systems, including networks, data centers, servers, PCs, operating systems, & associated hardware.
Manage & monitor asset management for IT hardware, software, & equipment.
Conduct review of infrastructure upgrade projects, improvements, & other conversions.
Define hardware & software standards in conjunction with AVP, Information Technology & industry best practices.
Collaborate with help desk to resolve trouble tickets & mitigate end-user issues.
Manage network performance & provide network performance statistics & reports; develop strategies for maintaining network infrastructure.
Manage server performance & provide network performance statistics & reports; develop strategies for maintaining a hardened server infrastructure.
Provide leadership for managing VoIP products & services, develop strategies for maintenance & support.
Manage & lead telehealth infrastructure & support of telehealth technology requirements.
Manage relationships with infrastructure vendors for cost effectiveness, maintain vendor repository to ensure effective management of vendor relationships, & plan for major software upgrades, ensuring that change management procedures/methodologies are used.
Understand service levels agreements & ensure vendors are being held to contractual standards.
Manage overall project costs to budget for infrastructure projects & upgrades.
Assist with design & implementation of short- & long-term plans to ensure infrastructure capacity meets existing & future requirements.
Develop & maintain policies, procedures, & associated training plans for infrastructure administration.
Supervision of help desk, network, & server technicians.
Where necessary, conduct performance reviews & corrective action.
Ensure adherence of IS operations staff to appropriate policies & procedures.
Provides project management, direction, and coaching to members of the IS operations team as they participate in infrastructure projects & process improvements.
Responsible to oversee the supervision of department team members & to assist the AVP, Information Technology with hiring, training, disciplinary actions & terminations.
Continuously evaluates performance of team members & completes annual written performance evaluations in a timely manner.
Responsible for development of strategies to improve the performance & effectiveness of the IS operations team members, including technical development, to keep up with changing technology trends.
Maintains professional growth to keep abreast of the latest trends in Information Systems.
Collaboratively with the AVP, Information Technology, develops goals & objectives for the department that are consistent with the Hospital’s mission, goals, & strategic business plan.
Willingness to respond & support the needs of the Hospital beyond the ordinary work shift.
Responsible for managing and overseeing physical safeguards to support emergency operations planning to include backups, disaster recovery plans, downtime procedures, and regular disaster recovery and business continuity testing.
Responsible for overseeing and monitoring security alerts and vulnerabilities including endpoint management, patch management, antivirus / EDR platforms, identity access management, and multi-factor authentication.