Is Manager - Applications

Gateway Foundation•Chicago, IL

1d•Onsite

About The Position

Provides leadership and operational oversight for the organization’s non-clinical application portfolio, including HRIS, ERP/Finance, payroll, M365, and related systems. Ensures system performance, data integrity, security, and alignment with business needs while leading a team responsible for support, configuration, and enhancements.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field
5 years of progressive experience supporting HRIS and/or Financial/ERP enterprise applications
3 years in a technical lead or people management role
Proven experience managing projects, with strong knowledge of project management methodologies
Proven experience managing enterprise applications, integrations, and system operations
Demonstrated ability to lead cross-functional initiatives and collaborate with business stakeholders
Experience with HRIS/HCM platforms (e.g., UKG, Workday, SAP, Oracle, ADP, or similar)
Experience with ERP/financial systems (e.g., Microsoft Dynamics, NetSuite, SAP, Oracle)
Knowledge of system integrations (APIs, middleware, file-based data exchanges)
Understanding of data governance, security controls, and audit requirements
Familiarity with Microsoft 365 and collaboration platforms

Nice To Haves

PMP certification preferred

Responsibilities

Serve as technical owner for HRIS, ERP/Finance, payroll, M365, and other non-clinical applications.
Define and maintain application roadmaps aligned with business priorities and compliance requirements.
Lead system evaluations, selections, implementations, and upgrades.
Ensure availability, performance, security, and reliability of supported systems.
Oversee configurations, releases, upgrades, patches, and integrations.
Establish and maintain support models, service levels, and escalation processes.
Drive incident and problem management, including root cause analysis and issue prevention.
Ensure accuracy and integrity of employee and financial data across systems.
Enforce access controls, audit requirements, and segregation of duties.
Support audits and regulatory compliance in partnership with security and compliance teams.
Oversee system integrations and data exchanges across platforms.
Deliver reporting and analytics solutions with HR and Finance stakeholders.
Maintain data standards, documentation, and reporting logic.
Lead, coach, and develop analysts and system administrators.
Set priorities, performance expectations, and development goals.
Act as primary technical liaison for vendors and implementation partners.
Manage vendor performance, contracts, licensing, and support engagements.
Translate business needs into technical requirements and recommendations.
Lead application projects, including implementations, enhancements, and integrations.
Ensure adherence to change management, testing, and release processes.
Manage risks, dependencies, and stakeholder communication.

Benefits

Medical insurance
Dental insurance
Vision insurance
Employee wellness program promoting health and fitness and offering cash-saving premiums
Employee assistance programs focused on mental health
403(b) Retirement Plan with 3% employer match
Short-term Disability
Long-term Disability
Life insurance
AD&D Insurance
Flexible Spending Accounts for medical and dependent care
Public Service Loan Forgiveness (PSLF)
18 paid time off days per year
9 paid company holidays
Training & Development Programs
Tuition Reimbursement - up to $5,250 per calendar year
eLearning access to online courses that provide CEU’s and job-related training
Clinical Supervision