Assistant Manager - Roanoke Rapids, NC

Excel Fitness•Roanoke Rapids, NC

11d•Onsite

About The Position

Helps manage a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices, and objectives. This role involves assisting the General Manager (GM) in various operational and personnel management tasks to ensure a positive and productive work environment, excellent member service, and achievement of club goals.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required (uncertified team players have 30 days to complete).
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiarity with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Responsibilities

Assist GM in planning and implementing strategies to attract and retain members, maintaining a positive culture aligned with Excel Core Values.
Manage the hiring process, including candidate selection, interviewing, and ensuring proper onboarding documentation.
Train and develop new team members, ensuring they stay up-to-date on certifications and scheduled training.
Counsel and discipline team members regarding performance.
Supervise, inspire, motivate, and coach staff to achieve their best performance.
Support the GM in monitoring club KPI (Key Performance Indicators) goals and metrics.
Assist the GM in auditing and approving HRIS items, including payroll, timecards, bonus submissions, time off requests, onboarding/offboarding, and job requisitions.
Ensure a clean facility with a great atmosphere and world-class member service, including performing daily inspections and assigning/re-inspecting cleaning tasks.
Enter work orders into the Computer Maintenance Management System for facility and equipment upkeep.
Hold team members accountable for company standards, audit daily paperwork, and resolve member issues.
Manage club inventory and communicate with GM and HQ for necessary orders.
Assist GM and back office with marketing and promotional activities.
Create club schedules and edit/verify payroll items and associated commissions.
Ensure team members adhere to company policies and guidelines, addressing minor infractions and reporting major ones to GM and HR.
Audit club inventory and provide recommendations for orders to the GM.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability off-shift to field operational questions and emergencies.
Be on call during company Peak Season/Sale Expirations as needed.
Oversee club operations and staff when the GM is unavailable.
Assist GM in representing the company at community events and outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.
Assist the Personal Training Manager (PTM) in planning and implementing strategies to attract and retain members.
Support PTM with monitoring Personal Training KPIs.
Communicate with PTM to ensure Personal Trainer (PT) certifications are current and drive performance of pe@pf and personal training sessions.
Support PTM in auditing and approving HRIS items for Personal Trainers, including service hours, PT session pay, timecards, commissions, and bonuses.
Work closely with Regional Personal Training Manager (RPTM), Personal Training Revenue Manager (PTRM), and PTM to develop and track KPIs for the Personal Training department.