Assistant Manager (Retail/Storage) - NY63

Prime Storage Group • Town of Guilderland, NY

2d • $19 - $21 • Onsite

About The Position

Prime Storage Group is seeking an Assistant Manager to support the operation of its self-storage facilities. The position involves renting storage units and related products, assisting customers with unit sizing and moving-product purchases, managing customer accounts and payments, and providing prompt, professional service. The role also includes routine property inspections and maintenance, maintaining cleanliness and appearance standards, and working across multiple locations in the Schenectady, Glenville, and Guilderland, New York area.

Requirements

• 1–2 years of relevant work experience in a fast-paced, customer-facing environment.
• High school diploma or GED.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively independently and as part of a team.
• Technical aptitude and ability to learn new applications and point-of-sale systems.
• Proficiency with Microsoft products such as Outlook.
• Physical ability to perform routine daily maintenance duties.
• Ability to lift 50 pounds.
• Valid driver's license, insurance, and reliable transportation.
• Availability to travel and flexibility to work at multiple locations.

Responsibilities

• Rent self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivable by pursuing collections, posting payments, and processing transactions.
• Deliver daily bank deposits accurately and on time.
• Upsell moving products and assist customers with unit-sizing decisions.
• Greet customers promptly, enthusiastically, and professionally.
• Explain and sell the features and benefits of the property.
• Resolve customer issues in a timely and effective manner.
• Deliver exceptional customer service and contribute to positive customer reviews and feedback in accordance with company standards and performance expectations.
• Ensure company standards for cleanliness and appearance are met.
• Inspect the property, including performing lock checks.
• Perform other duties as assigned.
• Perform routine maintenance, including walking the property to assess needs, maintaining the cleanliness of bathrooms, the office, and hallways, weeding, operating power tools, and changing light bulbs.

Benefits

• Healthy work/life balance; most facilities close by 6:00 p.m. and are closed on Sundays.
• Competitive pay and bonus opportunities.
• Health, dental, life, vision, short-term disability, and long-term disability insurance.
• 401(k) program with company matching.
• Paid time off and paid holidays.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED