Assistant Manager - Warrenton, VA

Excel Fitness•Warrenton, VA

2d•Onsite

About The Position

Helps manage a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices, and objectives. This role involves assisting the General Manager (GM) in various operational and administrative tasks, including member engagement, staff management, facility maintenance, and marketing efforts. The Assistant Manager is also accountable for overseeing club operations and staff when the GM is unavailable and may have additional responsibilities related to personal training.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required (opportunity to complete within first 30 days if uncertified).
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well organized.
Ability to think critically and evaluate solutions to problems proactively.
Ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Responsibilities

Assist GM in planning and implementing strategies to attract and retain members, maintaining a positive culture.
Accountable for the hiring process, including candidate selection, interviewing, and onboarding documentation.
Train and develop new team members, ensuring they stay up-to-date on certifications and training requirements.
Counsel and discipline team member performance.
Supervise, inspire, motivate, and coach staff to perform to their best abilities.
Support GM with monitoring KPI goals and metrics for the club.
Support the GM to audit/approve all HRIS items, including payroll, timecards, bonus submissions, time off requests, onboarding/offboarding tasks, and job requisition postings.
Ensure a clean facility with a great atmosphere and world-class member service by performing daily club inspections and assigning cleaning tasks.
Enter work orders into the Computer Maintenance Management System for facility and equipment upkeep.
Hold Team Players accountable for meeting company standards, audit daily paperwork, and resolve member issues.
Manage club inventory and communicate with GM and HQ on placing necessary orders.
Assist GM and back office with marketing and promotional activities for the club.
Create club schedules and edit/verify payroll items.
Ensure all Team Players adhere to company policies and guidelines, addressing minor infractions and reporting major ones to GM and HR.
Audit club inventory and communicate recommendations for orders to the General Manager.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability off-shift to field operational questions and emergencies.
Be on call during company Peak Season/Sale Expirations as needed.
Oversee club operations and staff when the GM is off or unavailable.
Assist GM and represent the company at community events and outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.
Assist the Personal Training Manager (PTM) in planning and implementing strategies to attract and retain members.
Support PTM with monitoring Key Performance Indicators (KPI) goals and metrics for the club.
Communicate with PTM to ensure all Personal Trainer (PT) certifications are current and help drive the performance of pe@pf and personal training sessions.
Support the PTM to audit/approve all HRIS items for Personal Trainers, including service hours, PT session pay, timecards, commissions, and bonuses.
Work closely with Regional Personal Training Manager (RPTM), Personal Training Revenue Manager (PTRM), and PTM to develop and track KPIs for the Personal Training department.