Assistant Manager(05514) - 1017 E. 10th St.
About The Position
The Assistant Manager will lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly. This role involves maintaining staffing levels that mirror business needs, overseeing end-of-night bank deposits and product inventory counts when closing, and ensuring the store is properly set up for opening. The Assistant Manager will foster a sense of urgency with each order, handle dispute resolution to ensure customer retention, and manage the collection of money and signed credit card receipts from delivery drivers. Additionally, they will ensure delivery vehicles meet mechanical and visual inspection standards, assist with routing drivers to maximize customer service while adhering to Domino's standards for on-time deliveries, and uphold Domino's standards for grooming, uniform, and appearance. The role also includes promoting pizza products, specials, and promotions, receiving cross-training for product preparation, opening/closing procedures, operating the pizza oven, and properly boxing products. The Assistant Manager will provide quality customer service both over the phone and in person, demonstrate the ability to speak and write clearly and comprehend computer-based order entry systems, and contribute to an atmosphere of teamwork, energy, and fun.
Requirements
- Ability to speak and write clearly.
- Comprehension of using a computer based order entry system.
Nice To Haves
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Responsible for end of the night bank deposits when closing.
- Responsible for doing a nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
