Assistant Manager (Villas at Waterside)

Block Real Estate Services, LLC•Lenexa, KS

3d•$20 - $23•Onsite

About The Position

The Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. This role plays a key part in driving occupancy, revenue, and resident satisfaction while ensuring efficient operations, strong financial controls, and a high-quality community experience.

Requirements

Strong leadership, customer service, and problem-solving skills
Excellent communication skills (written and verbal)
Comfortable using property management systems and digital platforms (Yardi experience preferred)
Basic understanding of financial operations including accounts receivable and payable
Ability to multitask in a fast-paced environment
Must have valid driver's license and reliable transportation
Ability to operate property equipment and vehicles, including golf carts where applicable
Weekend availability required at most properties
Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation

Nice To Haves

Yardi experience preferred

Responsibilities

Support daily property operations and serve as a key partner to the Community Manager
Provide guidance and support to onsite team members to ensure strong performance and customer service
Assist with training and development of team members
Act in the capacity of the Community Manager in their absence
Support leasing activities, including prospect engagement, tours, applications, and renewals
Monitor leasing activity, occupancy trends, and delinquency, and support strategies to achieve performance goals
Support the property’s marketing efforts, including social media, online presence, and reputation management
Assist with creating content and maintaining consistent, engaging digital communication
Analyze property performance metrics and contribute to operational improvements
Manage accounts receivable, including collections, delinquency follow-up, payment plans, and eviction preparation
Support accounts payable processes, including invoice coding and vendor coordination
Ensure accurate and compliant documentation for leases, renewals, and resident files
Assist with reporting, administrative functions, and office operations as needed
Assist with planning and executing resident events and engagement initiatives
Build relationships with residents and ensure timely resolution of concerns
Coordinate with maintenance to support work order completion and unit readiness
Assist with inspections, move-in readiness, and maintaining community standards and curb appeal
Monitor vendor performance to ensure quality service delivery
Complete required training courses and professional development
Assist with office operations and support the community leadership team in daily activities as needed