About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. They are expected to set an example, follow all policies and procedures, maintain store standards, and provide great customer service. The role requires judgment, math skills, multitasking, and the ability to direct activities and make decisions under stress. The position also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, handling telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery-related duties may include delivering products and flyers within a designated area.

Requirements

  • Ability to exercise judgment, perform math, and multitask.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, written, and telephone communication skills to take and process orders.
  • Ability to understand and give correct written instructions.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to use maps and locate addresses within a designated delivery area.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing or pulling trays, climbing, bending, reaching, driving, and frequent hand use.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and delivery sites while carrying products.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory control, and cash control.
  • Handle customer relations and provide great customer service.
  • Set an example for crew members and ensure policies and procedures are followed.
  • Manage staffing, paperwork, food, schedules, store cleanliness, marketing, and profitability.
  • Maintain a perfect image and adhere to store standards.
  • Operate equipment, stock ingredients, prepare products, process telephone orders, take inventory, complete paperwork, and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers when required.
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