Assistant Manager (Tax Credit Experience)

CAPSTONE REAL ESTATE SERVICES, INC.•Aubrey, TX

4h•Onsite

About The Position

This role supports the financial operations of the community by managing daily transactions, including rent collection, payment processing, and invoice management. The Assistant Manager also handles resident accounts, delinquency collection, and move-out procedures. They are responsible for promoting resident satisfaction, acting as an on-site supervisor in the Community Manager's absence, and assisting with leasing activities. The position requires promoting a positive image of the community and management company.

Requirements

High School or equivalent
Strong Math Skills
Drivers License

Nice To Haves

Bilingual preferred
Tax Credit Experience

Responsibilities

Completes daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and monthly close out reports, and processing invoices and payables.
Operates the property management software and completes transactions by entering correctly and by completing updates and back-ups to ensure the integrity of the system.
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
Offers support and assists with leasing, showing apartments to prospects. Complete follow-up and process the application. Includes preparing the lease and move in documents.
Promotes a positive image of the apartment community and management company.