Assistant Manager

Community Residences • Newtown, CT

1d • Onsite

About The Position

This role involves creating a nurturing and positive learning environment for clients, helping them cope with daily living situations and facilitating independent performance. The Assistant Manager is responsible for performing all duties of a Residential Instructor and Assistant Manager, including lifting and transferring clients (70-75lbs), and working both indoors and outdoors. The position requires the ability to utilize approved protective hold techniques for safety. A key aspect of the role is participating in the development and implementation of Individualized Plans of Service (IPS), including tracking data, generating reports, and participating in the Interdisciplinary Team Process. The Assistant Manager must be fully knowledgeable about each client's IPS, programs, needs, diets, medications, and routines, ensuring timely implementation and proper documentation. They will monitor clients' medical, physical, and behavioral changes, reporting any changes to relevant departments and supervisors. The role also includes ensuring medication administration policies are followed, dietary plans are adhered to, and the cleanliness and maintenance of the home and vehicles are upheld. Maintaining client privacy and confidentiality is crucial. The Assistant Manager must conduct themselves professionally, serve as a positive role model, conduct monthly staff meetings, provide mandatory training, and ensure clients follow a daily schedule that includes community outings and activities. Compliance with DDS regulations and presence during inspections are required. Financial responsibilities include managing petty cash and individual client funds with accurate accounting. Scheduling staff to ensure safe resident-to-staff ratios is essential. Familiarity with CRI Policies and Procedures is mandatory. The role involves rotating on-call duties and overseeing the residential program. Monthly reporting to the agency, monitoring adaptive equipment, and ensuring compliance with safety requirements, including monthly fire drills, are also part of the responsibilities. The Assistant Manager will interview and recommend hiring for direct care staff and ensure staff training requirements are met. Client incident reports must be completed and forwarded appropriately. Collaboration with consultants to implement client services is necessary. Daily supervision of staff, including progressive discipline and evaluations, with a maintained supervision log, is required. The Assistant Manager will also perform other duties as delegated by supervisors.

Requirements

• Must possess a valid CT Driver’s License, be able to drive own and agency vehicles and have a good driving record.
• Must be able to obtain, or have, CPR, First Aid and Medication Certification within the regulations and time frames set by CRI.
• Must be able to lift and transfer 70-75lbs.
• Must be able to utilize approved protective hold techniques.
• Two years of experience in the Human Services field with an emphasis on supervisory experience (if holding a Bachelor's Degree).
• Three years of experience in the Human Services field with an emphasis on supervisory experience (if holding an Associate's Degree).
• Five years of experience in the Human Services field with an emphasis on supervisory experience (if not holding a degree).

Nice To Haves

• Bachelor’s Degree and two years of experience in the Human Services field with an emphasis on supervisory experience.
• Associate’s Degree and three years of experience in the Human Services field with an emphasis on supervisory experience.

Responsibilities

• Create a nurturing, positive learning environment and develop strategies to help clients cope effectively with social, emotional, and physical situations of daily living and facilitate independent performance in these areas.
• Perform all job functions and duties required of a Residential Instructor and Assistant Manager.
• Lift and transfer 70-75lbs.
• Utilize approved protective hold techniques to ensure safety.
• Participate in developing Individualized Plan of Service for clients, including developing and implementing individual programs, tracking and reporting data, and generating reports.
• Implement Individualized Plan of Service ensuring timely program implementation, staff in-servicing, and proper documentation.
• Maintain full knowledge of each client’s Individual Plan of Service, programs, service needs, diets, medications, and routines.
• Monitor medical, physical, and behavioral changes in individuals daily, documenting and reporting changes to appropriate departments and supervisors.
• Take steps to correct errors observed in client programs and support needs, and report issues to the Program Coordinator.
• Monitor Medication Certified staff to ensure proper administration and documentation of medications.
• Ensure written dietary plans for each resident are followed.
• Ensure the cleanliness of the home, inside and outside, and the upkeep and maintenance of agency vehicles.
• Maintain clients’ right to privacy and adhere to CRI’s Confidentiality Policy.
• Conduct oneself in a professional manner and be a positive role model for staff and clients.
• Conduct monthly staff meetings, documenting content and attendance, and provide mandatory training to all staff.
• Ensure clients follow a written daily schedule, including community outings, programs, activities of daily living, leisure activities, and positioning guidelines.
• Ensure the program remains in compliance with DDS regulations and be present at all inspections.
• Be responsible for the finances in the home, including petty cash and individual client funds, providing accurate accounting.
• Schedule staff to resident ratio, ensuring a safe staffing ratio is in place at all times.
• Familiarize oneself with CRI Policies and Procedures, ensuring compliance.
• Rotate On-Call with Assistant Manager and be responsible for the overall running of the residential program.
• Report monthly to the agency regarding staff in-servicing, vehicle maintenance, resident attendance, etc., and monitor all resident adaptive equipment.
• Monitor compliance to safety requirements, conduct fire drills monthly, and maintain safety equipment.
• Be responsible for interviewing and recommending hiring of new direct care staff to the Program Director.
• Participate in training opportunities and ensure staff are aware of and meet required trainings.
• Ensure client incident reports are completed as required and forwarded to the Program Coordinator.
• Work with all consultants to ensure necessary client services recommended are implemented and followed.
• Supervise staff on a daily basis, including progressive discipline and evaluations, and maintain a supervision log.
• Perform all other duties as delegated or requested by supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level