Assistant Manager(07480) - 9825-E Chapel Hill Rd
About The Position
The Assistant Manager will lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves maintaining appropriate staffing levels, managing end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. The Assistant Manager will foster a sense of urgency, handle dispute resolution to ensure customer satisfaction and retention, and manage financial transactions with drivers. Additionally, they will oversee vehicle inspections, assist with delivery routing to meet Domino's standards for on-time delivery, and uphold company standards for grooming, uniform, and appearance. The role also includes promoting pizza products, specials, and promotions.
Requirements
- Leadership skills to manage a team of delivery drivers and customer service representatives.
- Ability to maintain staffing levels based on business needs.
- Responsibility for end-of-night financial procedures (bank deposits).
- Proficiency in product inventory management.
- Store opening and setup procedures.
- Ability to foster a sense of urgency.
- Skills in dispute resolution and customer retention.
- Experience with cash handling and credit card receipt management.
- Knowledge of vehicle inspection standards (mechanical and visual).
- Understanding of delivery routing and Domino's standards for on-time delivery.
- Adherence to grooming, uniform, and appearance standards.
- Sales and promotion skills for products and specials.
Responsibilities
- Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Responsible for end-of-the-night bank deposits when closing.
- Responsible for doing a nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
