Assistant Manager(01055) - 900 Fulton St W

Domino's Franchise•Grand Rapids, MI

About The Position

The Assistant Manager leads store operations during their shift and is responsible for the success of the store and its staff. The role includes supporting and developing team members, setting an example by following company policies and procedures, and maintaining standards for customer service, food management, cleanliness, and profitability. Assistant Managers may progress to General Manager and franchise ownership. The job involves operating store equipment, stocking and preparing food, handling telephone and in-person orders, taking inventory, completing paperwork, and cleaning the facility and equipment daily. Work includes exposure to varying weather and store temperatures, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing, walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination to make precise, rapid movements accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Reliable transportation to and from work.
Ability to perform the stated physical tasks, including lifting deliveries weighing up to 50 pounds.

Responsibilities

Take responsibility for store operations and staff during assigned shifts.
Follow all policies and procedures and expect the same from the crew.
Manage staffing, paperwork, cost controls, cash control, inventory, food management, and profitability.
Provide customer service and manage customer relations.
Work to a schedule and maintain attendance, punctuality, store cleanliness, and adherence to standards.
Support marketing and maintain a perfect store image.
Operate equipment and stock ingredients from delivery areas to storage and work areas.
Prepare products and receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility daily.
Support and encourage team members’ training and performance.