Assistant Store Manager (Full-time) - Port Arthur, TX

Hibbett•Port Arthur, TX

9d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to accomplish store goals. The role requires knowledge of each product area or department, adherence to the policies, procedures, and standards in the visual manual, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The Assistant Manager helps oversee store assets, sales, restocking, merchandising, ordering, scheduling, personnel activities, inventory, sales statistics, and expenses. They guide employees and customers across departments, direct staff, maintain customer service standards, and keep the Store Manager informed about inventory movement and customer trends. The role also includes administrative work, promoting and selling products and services, following company policies and manuals, and protecting company assets and financial information through effective internal controls and reporting potential fraud risks. In the Store Manager’s absence, the Assistant Manager supervises employees in accordance with organizational policies and applicable laws, including interviewing and training employees, planning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store when the Store Manager is absent.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure department responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide assistance to customers, including during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring effective internal controls and reporting potential fraud risks.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and directing work, and resolving problems.