Assistant Manager(01065) - 4048 Grange Hall Road, Suite E

Domino's Franchise•Holly, MI

2d•Onsite

About The Position

The Assistant Manager is responsible for everything that happens during a shift, including store operations, staff performance, customer relations, and cost, inventory, and cash controls. The role sets an example for the crew and requires following all policies and procedures while expecting the same from team members. The manager supports and develops the team and may have opportunities to advance to General Manager or franchise owner. The work includes operating equipment; stocking and preparing ingredients and products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning the equipment and facility daily. The role also involves staffing, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, and profitability. The position is performed in a pizza store and includes standing for most tasks, frequent walking over short distances, repetitive hand use, and occasional lifting, carrying, pushing, pulling, climbing, stooping, crouching, and reaching. Work conditions can include adverse weather outdoors, temperatures ranging from 36 degrees in the cooler to 90 degrees or higher in some work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload deliveries using a hand truck and handle cases weighing up to 50 pounds; cases may be lifted from the floor onto shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and pizza-dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, requiring up to 7.5 pounds of force.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward, crouch or squat occasionally, and reach continuously.
Ability to use one or both hands frequently and forcefully use forearms and wrists when shaping pizza dough.
Ability to talk and hear on the telephone, use near- and mid-range vision for most in-store tasks, perceive depth, and distinguish hot from cold surfaces.
Ability to work in varying and sometimes adverse weather conditions and in store temperatures ranging from 36 degrees in the cooler to 90 degrees or higher in some work areas.
Ability to work around sudden temperature changes, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Oversee everything that happens during the shift.
Manage cost controls, inventory control, cash control, and customer relations.
Set an example for the crew and follow all policies and procedures, while expecting the same from team members.
Handle staffing, paperwork, food management, scheduling, store image and standards, customer service, attendance and punctuality, store cleanliness, marketing, and profitability.
Operate store equipment and stock ingredients from deliveries in storage, work areas, and the walk-in cooler.
Prepare products and receive and process telephone orders.
Take inventory and complete related paperwork.
Clean equipment and the facility daily.
Support and encourage team members’ training and performance.
Provide transportation to and from work.