Assistant Manager

BBQ Holdings, Inc.•Muskegon, MI

7d•Onsite

About The Position

Papa Murphy's is a unique pizza company that focuses on making pizzas from scratch with fresh ingredients. The Assistant Store Manager plays a key leadership role, upholding the company's values of quality, service, integrity, and teamwork. This role involves creating a positive employee experience, modeling and training exceptional customer service, managing efficient operations for profitability, and handling administrative tasks such as reporting, scheduling, and cash management. The Assistant Store Manager also ensures the store meets safety and operational standards and can assume store operations in the absence of the Store Manager.

Requirements

1-2 years of awesome supervisory experience at another lucky QSR
ServSafe certification required
Ability to wow an audience with good communication skills
Exceptional customer service skills and strategies to keep customers lining up for more pizza
Adequate computer skills, including MS Word, Excel, Outlook, and POS
Know how to meet deadlines
Willingness to jump in and cover shifts in the event of absences
Stand and walk, reach with hands, and arms, bend and stoop, kneel or crouch; this job has you on your feet up to 75% of the time
Must be able to lift and/or move up to 30 pounds

Responsibilities

Creating a positive experience and culture every day for employees
Modeling incredible customer service and training store personnel to do the same
Flexing business skills to create efficient operations, happy guests, and a profitable store
Applying administrative expertise by providing accurate reports, tracking and reconciling coupons and certificates, and creating and posting crew work schedules
Keeping employees and customers safe by ensuring the store meets standards for optimum costs and top-notch performance while maintaining proper operational and health labor laws at the Federal, State and Local levels
Monitoring cash procedures in the store and ensuring accuracy of bank deposits, cash drawers, reconciliation, and justification of all cash variances
Assembling the ultimate pizza experience for every guest
Assuming store operations in the absence of the Store Manager