Assistant Manager-Do You Love Theatre?

DCM•New York, NY

8d•Onsite

About The Position

DCM, Inc. is seeking an Assistant Manager for a part-time position to support a high-profile campaign for Manhattan Theatre Club. This role is an opportunity to contribute to a campaign focused on the performing arts, educational outreach, and artistic development programs. The position is ideal for individuals with a passion for theater, strong communication skills, and leadership potential.

Requirements

Professional demeanor and excellent customer service skills.
High School diploma or equivalent.
Calling experience.
Sales and/or fundraising experience preferred.
Understanding of the telemarketing and telefundraising process.
Excellent written and oral communication skills.
Sales & goal-oriented.
Ability to work individually and as part of a team.
Computer literacy, including ability to use Microsoft Windows Office software (Word & Excel).
Ability to learn and utilize DCM’s database for reporting and data entry.
High degree of confidentiality.
Keen attention to detail.
Demonstrated ability to multitask.
Ability to work under tight deadlines and manage pressure.
Willingness to work extra hours as needed.
Experience in, knowledge of, or appreciation for theatre, & all performing arts.

Nice To Haves

Management or supervisory experience.
Fundraisers
Computer savvy sellers
Closers
Actors
Artists
Dancers
Performing arts lovers
Writers
Talkers
Singers
Teachers
All creative types
Charming, persuasive, confident people

Responsibilities

Assisting and supervising designated campaign shifts in person and remotely.
Maximizing campaign revenue by encouraging and motivating calling staff.
Completing administrative duties associated with the campaign.
Following directions from the Campaign Manager and DCM home office staff.
Complying with DCM’s policies and procedures.
Providing feedback to DCM staff.
Assisting with or assuming the responsibilities of the Campaign Manager during shifts or absences.
Supervising and assisting campaign calling staff during designated shifts, including preparing the office, taking attendance, lead distribution, coaching, motivating, enforcing rules, checking transactions, tracking revenue, and closing the shift.
Assisting in hiring, training, and/or disciplining calling staff personnel.
Producing timely and accurate campaign reports, including data entry into DCM’s internal database CenterStage.
Assisting with providing accurate transactions to the client’s box office and/or development office.
Assisting with the data entry of employee information, attendance, sales, gift data, and lead resolutions into CenterStage.
Assisting with the completion and organization of new hire paperwork.
Performing a variety of additional duties related to the campaign as assigned.