Assistant Manager-Do You Love Theatre?

DCM • New York, NY

7d • Onsite

About The Position

DCM, Inc. is seeking a part-time Assistant Manager for a high-profile campaign on behalf of Manhattan Theatre Club. This role is ideal for individuals with a passion for the performing arts, strong communication skills, and a detail-oriented approach. The campaign focuses on supporting the art form, educational outreach, and artistic development programs crucial for playwrights, artists, and audience development. The Assistant Manager will assist and supervise campaign shifts, motivate calling staff, and handle administrative duties to maximize campaign revenue.

Requirements

• Professional demeanor and excellent customer service skills.
• High School diploma or equivalent.
• Must have calling experience.
• Understanding of the telemarketing and telefundraising process, sufficient to manage and guide calling staff.
• Excellent written and oral communication skills.
• Sales & goal-oriented.
• Ability to work individually and as part of a team.
• Computer literacy. Ability to use Microsoft Windows Office software (Word & Excel). Possess enough computer knowledge to learn and utilize DCM’s database for reporting and data entry purposes.
• High degree of confidentiality.
• Keen attention to detail, plus demonstrated ability to multitask.
• Ability to work under tight deadlines, manage pressure, and be willing to work extra hours as needed.

Nice To Haves

• Management or supervisory experience preferred.
• Sales and or fundraising experience preferred.
• Experience in, knowledge of, or appreciation for theatre, & all performing arts.

Responsibilities

• Assists with or assumes the responsibilities of the Campaign Manager during designated shifts and/or in the event that the Campaign Manager is absent.
• Supervises & assists campaign calling staff during designated shifts, as assigned by the Campaign Manager. This includes arriving early to prepare the office, taking attendance, lead distribution, coaching and motivating phone reps, enforcing proper phone room rules and etiquette, checking all transactions for quality control, keeping track of revenue raised per employee, and closing the shift in a timely and thorough fashion.
• Assists in hiring, training, and/or disciplining calling staff personnel under the direction of the primary Campaign Manager to ensure maximum productivity.
• Produces timely and accurate campaign reports associated to their designated shifts. This includes data entry into DCM’s internal database CenterStage.
• Assists with providing accurate transactions to the client’s box office and/or development office.
• Assists with the data entry of employee information, attendance, sales, and gift data, lead resolutions into DCM’s internal database CenterStage.
• Assists with the completion and organization of new hire paperwork.
• Follows and enforces DCM’s company policies and procedures.
• Performs a variety of additional duties related to the campaign as assigned or requested by the Campaign Manager or DCM Home Office.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED