Assistant Manager - DOT

Prime Appearance•Dallas, TX

11d

About The Position

The Assistant Manager DOT supports the management of daily airport operations across customer service, baggage handling, and ground support. The position assists with staff supervision, operational coordination, compliance with airport policies and aviation regulations, addressing operational challenges, implementing procedural improvements, and staff training and development. The Assistant Manager also engages with airlines, airport authorities, and other stakeholders to help ensure smooth and efficient airport operations. The role requires flexibility to work various shifts, including nights, weekends, and holidays, and to work extended hours on occasion to support field operations. The position is generally sedentary, with prolonged sitting, and includes the physical and sensory activities described below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Requirements

Must be 18 years of age or older.
Must be eligible to work in the United States.
Must have a valid state-issued driver’s license with an acceptable driving record.
Must communicate effectively in English in reading, writing, and speaking.
Five years in airport operations or a related field, with a background in supervisory roles.
Strong understanding of airport procedures and regulatory requirements.
Excellent leadership, communication, and problem-solving skills.
Ability to work effectively under pressure in a fast-paced environment.
Proficiency in operational planning and staff management.
Ability to pass a DOT background check and drug screen.
Ability to access and interpret information in print and electronically, including using iPads/tablets, computers, and mobile devices.
Ability to communicate effectively with colleagues and clients, both in person and through electronic means.
Eligibility to acquire needed credentials and clearances, as applicable, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Flexibility to work various shifts, including nights, weekends, and holidays.
Flexibility to work extended hours on occasion to support field operations.
Ability to lift up to 25 pounds.
Ability to sit for long periods of time.
Ability to hear and respond to spoken voice and audible alarms.
Ability to perform tasks involving repetitive motions of the arms, wrists, hands, and/or fingers.
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Support the Manager in overseeing daily operations within various airport service departments.
Assist in managing staff schedules, work assignments, and operational activities.
Help implement policies and procedures to enhance service efficiency and quality.
Provide training and guidance to staff to ensure compliance with airport regulations and company standards.
Participate in the recruitment and training of new employees.
Assist in budget preparation and expense management for the department.
Handle customer inquiries and complaints, providing timely and effective resolutions.
Coordinate with other airport departments and external agencies for smooth operations.
Monitor and report on staff performance, providing feedback and recommending improvements.
Ensure all safety and security protocols are strictly followed by the team.
Participate in emergency response planning and execution as required.
Maintain up-to-date knowledge of airport operations and industry trends.
Assist in developing strategies to enhance customer satisfaction and operational efficiency.
Oversee the maintenance and proper use of equipment and facilities.
Prepare reports and presentations for management on operational activities and achievements.
Follow all DOT regulations.
Perform additional duties as assigned by management.