Assistant Store Manager (Full-time) - Mentor, OH

Hibbett•Mentor, OH

13d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for achieving store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager is passionate about outstanding customer service and promoting merchandise, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager supports asset control, planning and execution of selling, restocking, merchandising, ordering, and scheduling, personnel recruiting, training, and evaluation, and the monitoring of inventory, sales statistics, and expenses. The position guides employees and customers, directs staff to complete departmental responsibilities and standards, keeps the Store Manager informed about inventory movement and customer trends, and helps maintain profitability and service quality. The role also includes general administrative duties, promoting and selling company services and merchandise, upholding company policies and standards, and protecting company assets and financial information by following internal controls and reporting potential fraud risks. In the Store Manager’s absence, the Assistant Manager supervises employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager and help establish action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Help ensure quality customer service is maintained, including assisting customers as they enter and serving multiple customers during peak periods.
Promote and sell company services and merchandise.
Perform general administrative duties and train in Store Manager responsibilities.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.