Assistant Store Manager (Full-time) - Colerain, OH

Hibbett•Colerain, OH

5d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department, adherence to policies, procedures, and standards in the visual manual, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in Store Manager responsibilities. The Assistant Manager helps manage store assets, personnel, merchandising, inventory, sales, expenses, and customer service. In the Store Manager’s absence, this role oversees employees and carries out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing and training employees, planning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including helping customers as they enter and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and inform management or appropriate officials of potential fraud risks.
Perform general administrative duties as needed and carry out Store Manager responsibilities when required.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.