Assistant Store Manager (Full-time) - Glasgow, KY

Hibbett•Glasgow, KY

10d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department and upholding the policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and provides outstanding customer service. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained in the Store Manager’s responsibilities. The Assistant Manager supports asset control, personnel recruiting, training, and evaluation, and helps plan selling, restocking, merchandising, ordering, and scheduling. The role monitors inventory, sales statistics, expenses, inventory movement, and customer trends to support profitability and keeps the Store Manager informed. It also includes directing staff, maintaining service standards, performing administrative duties, promoting and selling merchandise and services, following company policies, and protecting company assets and financial information through effective internal controls. In the Store Manager’s absence, the Assistant Manager supervises employees in accordance with company policies and applicable laws, including interviewing and training employees, planning and assigning work, directing staff, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management or appropriate officials of potential fraud risks.
Perform general administrative duties and train in the Store Manager’s responsibilities.
In the Store Manager’s absence, interview and train employees, plan and assign work, direct employees, and resolve problems.