Assistant Store Manager (Full-time) - Middlesboro, KY

Hibbett•Middlesboro, KY

5d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative duties, including methods and approaches for achieving store goals. The role requires knowledge of the store’s product areas and departments, upholding policies, procedures, and visual standards, and providing outstanding customer service while promoting merchandise. The Assistant Manager assumes supervisory control when the Store Manager is absent and receives training in Store Manager responsibilities. The position also supports personnel recruiting, training, and evaluation; helps coordinate selling, restocking, merchandising, ordering, and scheduling; monitors inventory, sales, and expenses; guides staff and customers; and helps protect company assets and financial information. In the Store Manager’s absence, the Assistant Manager supervises employees and carries out related responsibilities under organizational policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player with a passion for outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure department responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Help ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards, including those in operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in Store Manager responsibilities.
In the Store Manager’s absence, supervise employees, including interviewing and training employees, planning and directing work, assigning tasks, and resolving problems.