Regal Houston MarqE - FULL TIME Assistant Manager

Regal Theatres•Houston, TX

2d•Onsite

About The Position

The Assistant Manager is an hourly employee whose primary function is the operation and supervision of a theatre and its employees, and to act as a representative to Regal in a way that is consistent with our mission statement and policies. This role involves overseeing daily operations, ensuring guest satisfaction, managing staff, and maintaining the theatre's facilities and equipment.

Requirements

At least three months supervisory experience, or 6 months theatre experience with completion of Cast Certification Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to VP approval.
If the theatre sells alcohol and assigned duties include selling/serving alcohol, must be of legal age to sell and serve alcohol according to state or local laws.
Complete any legally required state or local training and obtain the required certificate.
Complete the Regal Responsible Beverage Server training on Regal Online University.
Possess good public speaking skills.
Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
Listen effectively, respond clearly and directly, and ability to explain information to others.
Perform calculations with speed and accuracy, and identify and correct errors.
Identify problems, gather relevant data, and note possible causes of problems.
Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and recommend solutions.
Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision.
Perform under pressure and/or opposition.
Proven experience with PC platforms and knowledge of basic office programs including e-mail, word processing, and spreadsheets.
Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
Establish goals, budget time, and set priorities to achieve desired objectives.
Directly supervise an unspecified number of employees.
Carry out supervisory responsibilities in accordance with Regal's policies and applicable laws.
Responsibilities include training and coaching employees; planning, assigning, and directing work; appraising performance; rewarding, addressing complaints, resolving problems, and under the direction of the General Manager or senior manager the disciplining of employees.
As directed by the General Manager, responsibilities may include interviewing and hiring.
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Regularly required to lift up to 60 lbs.
Vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Completion of management certification program.
Completion of Cast Certification Program (if less than 3 months supervisory experience).

Responsibilities

Operate and supervise a theatre and its employees.
Act as a representative of Regal, consistent with the mission statement and policies.
Uphold and administer all theatre policies.
Train, develop, coach, and supervise non-management employees.
Perform all staff positions as required.
Operate all projection and audio-visual equipment, including hardware, software, and film handling.
Maintain working knowledge of all systems within the facility, including booth and projection technology, maintenance, programming, and TMS operation.
Ensure required alcohol certification and training are current where applicable.
Monitor risk management, including employee and patron safety, loss prevention, emergency situations, and accident reporting.
Ensure guest satisfaction.
Count, deposit, and reconcile all receipts (cash, credit cards, coupons, gift cards, checks, discount tickets, etc.).
Adhere to dress code.
Complete the management certification program or be in the process of completing it.
Review and understand the ROM (Regal Operations Manual).
Interview, hire, schedule, coach, counsel, suspend, and, with oversight and consultation, terminate employees.
Administer all applicable Human Resources paperwork and uphold company policies.
Control costs, including direct operating expenses.
Purchase and order concession and café stock, and other supplies.
Manage inventory and auditing processes for supplies.
Supervise theatre maintenance, including performing minor repairs and obtaining qualified personnel for larger concerns.
Market and promote feature film engagements.
Schedule movie show times and ensure timely delivery to all proper channels.
Read and understand training materials, including those on sexual harassment and discrimination.
Perform additional duties as assigned by the General Manager or other senior manager.