Assistant Store Manager (Full-time) - Hays, KS

Hibbett•Hays, KS

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for achieving store goals. The role requires knowledge of each product area or department, adherence to company policies and visual standards, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in Store Manager responsibilities. The position supports asset protection, sales, restocking, merchandising, ordering, scheduling, recruiting, training, and employee evaluation. It monitors inventory, sales statistics, expenses, inventory movement, and customer trends to support profitability and quality service. The Assistant Manager also provides guidance to employees and customers, directs staff, performs administrative work, and safeguards company assets and financial information by following internal controls and reporting potential fraud risks.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide assistance to customers, including during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in operations, personnel, visual presentation, and customer service.
Protect company assets and financial information by maintaining effective internal controls and reporting potential fraud risks.
Perform general administrative duties and train in Store Manager responsibilities.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.