Assistant Manager - New Bern

Excel Fitness•New Bern, NC

6d•Onsite

About The Position

The Assistant Manager supports the General Manager in planning and implementing strategies to attract and retain members in line with Excel Core Values, while maintaining a positive club culture. The role helps oversee club operations and staff, including when the General Manager is unavailable, and supports hiring, onboarding, training, performance management, scheduling, payroll verification, inventory, facility upkeep, member service, and community outreach. The position may require work outside the established schedule, including weekends or overnights as business needs require, and on-call availability during peak season or sale expirations.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR/AED certification required; uncertified team members may complete training within the first 30 days of employment.
Proven ability to lead, encourage, develop, and supervise others.
Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well organized.
Ability to think critically and proactively evaluate solutions to problems.
Ability to handle difficult situations and sensitive, highly confidential information.
Basic understanding of Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.
Ability to meet the physical demands of the position, including frequent lifting and moving of up to 25 pounds and occasional lifting and moving of objects up to 75 pounds.

Responsibilities

Assist the General Manager in planning and implementing strategies to attract and retain members and maintain a positive culture.
Manage hiring activities, including candidate selection, interviews, and completion of onboarding documentation.
Train and develop new team members and ensure staff remain current on certifications and required training.
Counsel and discipline team members; supervise, motivate, coach, and develop staff.
Support the General Manager in monitoring club KPIs, goals, and performance metrics.
Help maintain a clean facility, positive atmosphere, and high level of member service; conduct daily inspections, assign cleaning tasks, and reinspect completed work.
Enter facility and equipment work orders into the Computer Maintenance Management System.
Hold team members accountable to company standards, audit daily paperwork, and resolve day-to-day member issues.
Manage and audit club inventory and communicate ordering needs and recommendations to the General Manager and headquarters.
Assist the General Manager and back office with club marketing and promotional activities.
Create or support the club schedule and edit or verify payroll items and applicable commissions.
Ensure team members follow company policies and guidelines, address minor infractions, and report major infractions to the General Manager and Human Resources.
Assist with Team Player Assessments and competency evaluations.
Remain available off shift to answer operational questions or respond to emergencies, and be on call during peak season or sale expirations when needed.
Oversee club operations and staff when the General Manager is off or unavailable.
Represent the company at community events and outreach activities.
Assist the General Manager with leading regularly scheduled team meetings.
Help oversee up to 20 Team Players at one location and support performance management and hiring.