Assistant Manager(08947) - 8551 Hwy 56 West
About The Position
The Assistant Manager will lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly. This role involves maintaining staffing levels that mirror business needs, handling end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. The Assistant Manager will foster a sense of urgency with each order, manage dispute resolution to ensure customer retention, and collect money and signed credit card receipts from delivery drivers. Responsibilities also include ensuring delivery vehicles meet inspection standards, assisting with delivery routing to maintain Domino's standards, and upholding Domino's standards for grooming, uniform, and appearance. The role involves promoting products, specials, and promotions, receiving cross-training for product preparation and operational procedures, and providing quality customer service. The Assistant Manager must be able to speak and write clearly, comprehend a computer-based order entry system, and contribute to a positive team atmosphere.
Requirements
- Ability to speak and write clearly.
- Comprehension of using a computer based order entry system.
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Responsible for end of the night bank deposits when closing.
- Responsible for doing a nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Handle dispute resolution and ensure unhappy customers become returning customers.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
