Assistant Store Manager (Full-time) - Somerset, KY

Hibbett•Somerset, KY

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative responsibilities, including determining approaches to achieve store goals. The role requires knowledge of products across store departments, adherence to company policies and visual standards, and a commitment to outstanding customer service and merchandise sales. The Assistant Manager assumes supervisory control of the store when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The Assistant Manager also supports personnel recruiting, training, and evaluation; helps maintain inventory awareness and store profitability; guides employees and customers; and helps protect company assets and financial information. The role supervises employees in the Store Manager’s absence, including interviewing and training, assigning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide product knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide service in accordance with the customer service manual, including assisting customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company communications.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks.
Perform general administrative duties as needed and train for Store Manager responsibilities.
In the Store Manager’s absence, supervise employees, interview and train employees, plan and assign work, direct work, and resolve problems.