KD Discount Tire Assistant Manager

Kendall Auto Group • Anchorage, AK

6h • Onsite

About The Position

Kendall Auto Group is seeking an Assistant Manager to join their KD Discount Tire Team. This role is responsible for assisting with the oversight and coordination of daily operations in the sales and service departments. The Assistant Manager will supervise sales staff and tire technicians, ensure high-quality repairs and services, manage workflow, and maintain customer satisfaction. The position involves overseeing all day-to-day operations to ensure sales and service work is completed efficiently, accurately, and in compliance with company standards.

Requirements

• 3 years of experience in the automotive aftermarket accessories industry
• At least 1 year experience working as a technician is preferred.
• High school diploma or equivalent.
• A valid driver’s license
• A good driving record are required.
• Strong leadership and team management abilities.
• Excellent diagnostic and problem-solving skills.
• Proficient in automotive repair techniques and technology.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.

Nice To Haves

• 1 year experience working as a technician is preferred.

Responsibilities

• Oversee and mentor sales staff and service technicians, providing guidance and support to ensure efficient and high-quality work.
• Schedule and assign work to technicians, balancing workloads and optimizing productivity.
• Provide feedback of employee performance to the store manager in order to conduct regular performance reviews for continuous improvement.
• Review sales/repair orders and technician work to ensure accuracy and completeness.
• Inspect completed sales/repair orders and services to guarantee they meet company standards and customer expectations.
• Address and resolve any technical issues or discrepancies in repair work.
• Act as a point of contact for customer concerns related to service quality or repair issues.
• Ensure that all customer interactions are handled professionally, and that customer satisfaction is maintained.
• Assist in developing strategies to enhance the customer service experience and address customer feedback.
• Monitor and manage service department workflow to ensure timely completion of repairs and services.
• Coordinate with the store manager to develop and implement processes for improving efficiency and productivity.
• Maintain and manage inventory of parts and tools to ensure that technicians have the necessary resources.
• Ensure that all work is performed in accordance with industry safety standards and regulations.
• Maintain a clean and organized work environment, adhering to health and safety protocols.
• Keep up to date with manufacturer service procedures and technical updates.
• Provide training and development opportunities for our sales staff and technicians to enhance their skills and knowledge.
• Stay current with automotive technology and repair techniques to effectively lead and support the team.

Benefits

• Competitive pay plan / no cap on earnings – earn up to $80,000 plus!
• Career path development opportunities
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans
• Competitive paid time off and paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED