Assistant Manager

Canadian Tire Corporation•Charlottetown, PE

24d•Onsite

About The Position

The Assistant Manager role focuses on ensuring the execution of customer experience standards, resolving customer concerns, and providing an exceptional omni-channel experience. This includes offering in-store and eCommerce sales, and fulfilling eCommerce orders within defined service levels. The role also involves overseeing operations such as visual compliance, store maintenance, pricing standards, and the implementation of standard operating procedures (SOPs). A key responsibility is delivering annual corporate shrink targets through team education, enforcement of loss prevention (LP) and audit standards, and rigid inventory control. Compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures is essential. The Assistant Manager ensures processes and systems are followed for tech shop service programs, including maintenance and compliance standards, and creates efficient store weekly schedules for both sales and support functions. In terms of training, the role involves providing continuous feedback and coaching to management and team members based on key metrics and observed behaviors through Huddles, one-on-ones, and performance management coaching programs. This includes creating development plans for staff, supporting and coaching to improve performance gaps, and conducting ongoing coaching to improve the team. Leadership involves acting as a brand ambassador, promoting stores, programs, brands, and people internally and externally. The Assistant Manager effectively problem-solves, delegates, and follows up on tasks assigned to team members, maintains performance management expectations (feedback/coaching), including progressive discipline where necessary, and promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

Requirements

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
Exceptional communication and organizational skills.
Superior training and mentoring skills.
3-5 years retail management experience required.
High energy, enthusiasm, and a drive to succeed.
Basic computer skills required.

Responsibilities

Ensure execution of the Customer Experience and provides resolution for all customer concerns.
Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
Leads the implementation and execution of standard operating procedures (SOPs).
Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
Creates efficient store weekly scheduling for both sales and support functions.
Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, one on ones, and performance management coaching programs.
Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
Acts as a brand ambassador, promoting our stores, programs, brands, and people internally and externally.
Effectively problem solve, delegate and follow-up on tasks assigned to team Members.
Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).