Assistant Manager, Heartland

Canadian Tire Corporation•Mississauga, ON

1d•CA$44,900 - CA$59,100•Onsite

About The Position

Pro Hockey Life is seeking an Assistant Manager to join their team. This role involves championing the Customer Experience Model, ensuring staff training, and achieving Net Promoter scores. The Assistant Manager will also be responsible for store operations, including visual compliance, pricing, inventory control, and eComm business efficiency. Training and development of staff, along with fostering a positive and motivating work environment, are key aspects of this position. Pro Hockey Life is the world's largest hockey-centric retailer, passionate about an active lifestyle and community leadership.

Requirements

Proven leadership and mentoring experience.
Ability to execute daily store plans effectively.
Strong communication, organizational skills, and financial discipline.
5 years of retail management experience.
High energy, enthusiasm, and a drive to succeed.

Responsibilities

Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.
Achieve Net Promotor individual store targets.
Ensure Staff Onboarding is delivered to the company’s expectation.
Become an Ambassador of Canadian Tire’s Triangle Rewards Program.
Provide continuous feedback and coaching to Store Teams using Store Force Reporting Daily Huddles, and formal performance evaluation programs.
Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs).
Effectively utilize and meet all store operating initiatives and directives according to required timelines.
Establish plan and follow up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly price sweeps.
Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
Oversees preparation for annual inventories.
Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
Responsible for overall efficiency of store eComm business.
Ensures all IT and store infrastructure is functional and built into daily processes.
Coach and develop Department Managers and store staff, through setting expectations, communication, coaching, feedback, and ongoing support.
Follow up to ensure execution of Weekly Plans for the store.
Create development plans and conduct annual appraisals for Full Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
Communicate in a clear and concise manner; leading effective Huddles /Meetings /Coaching sessions all while keeping team well informed of pertinent information.
Hold team accountable to complete required training within time limits working with the Department Managers.
Provide resolution for all customer concerns.
Work with Store General Manager to establish succession plans through continuous training and development leveraging HR partners.
Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
Follows the disciplinary process consistently and impartially.
Promotes and maintains a positive and motivating work environment.
Provides mentorship to teams and influences continuous growth.