About The Position

The Assistant Manager is responsible for everything that happens during an assigned shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store cleanliness; marketing; and profitability. The role requires setting a strong example, following all company policies and procedures, and expecting the same from the crew. The assistant manager also performs general store-team duties such as operating equipment, stocking ingredients, preparing products, handling telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Team members must communicate effectively with customers and coworkers, process orders, perform basic arithmetic and monetary transactions, and use a computer keyboard or touch screen. Delivery duties may include driving within a designated area and carrying product to customers. The work involves standing for most tasks, frequent reaching and hand use, lifting and carrying supplies, and occasional climbing, crouching, and bending. Store and delivery work can involve temperature changes, hot equipment, sharp edges, mechanical parts, food odors, cornmeal dust, cramped spaces, and varying or adverse weather.

Requirements

  • Ability to use judgment, perform basic math, and multitask.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
  • Ability to make correct monetary change.
  • Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, analyze and compile data, and make judgments and decisions.
  • Must have transportation to and from work.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards and access to an insured vehicle that can be used for delivery.
  • Ability to perform the described physical tasks, including standing, walking, lifting and carrying supplies, reaching, bending, and occasional climbing or crouching.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory control, and cash control.
  • Maintain customer relations and provide great customer service.
  • Set an example for the crew and follow all policies and procedures while expecting the crew to do the same.
  • Handle staffing, paperwork, food management, and work scheduling.
  • Maintain store image, cleanliness, and adherence to standards.
  • Contribute to marketing and store profitability.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products and flyers or door hangers when required.
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