10715 Assistant Store Manager

CosmoProf•Albuquerque, NM

25d

About The Position

The Assistant Manager supports the Store Manager in leading store associates and overseeing store operations to deliver positive customer experiences, meet sales and performance targets, and maintain brand standards. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role. The position contributes to planning and execution through business analysis, action planning, effective communication, and accountability. The role covers brand and customer experience, people leadership and development, store operations, and safety and loss prevention. It includes supporting in-store and omnichannel sales, recruiting and coaching associates, executing company processes and digital fulfillment strategies, managing schedules and inventory processes, and protecting company assets. The position may require work in other stores from time to time and involves regular physical activity in a retail environment.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver exceptional customer experiences, maximize sales and KPIs, and build customer loyalty.
Support in-store selling and omnichannel operations, and ensure brand standards are met for merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary contact for resolving customer issues and concerns, and analyze store trends to anticipate customer demands.
Engage, train, develop, recruit, and coach associates; identify individual strengths and development opportunities.
Hold associates accountable to company policies and expectations, maintain positive associate relations, and foster diversity, inclusion, and belonging.
Communicate consistently with the Assistant Manager and District Manager and build effective working relationships with Store Manager peers.
Train, manage, analyze, and continuously improve company processes, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
Manage inventory processes, payroll hours, and schedules according to business needs.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
Maintain a safe store environment and enforce safety and loss-prevention procedures.
Protect company assets by ensuring inventory and cash-control procedures are followed, including those related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.