Assistant Manager - 227 Bay (Bilingual in Cantonese)

Chinatown Community Development Center•San Francisco, CA

68d•Onsite

About The Position

The Assistant Manager assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail.

Requirements

Pleasant and professional manner with calm disposition
Ability to work with people of diverse social, economic, and ethnic backgrounds
Ability to work independently and exercise own judgment in problem-solving
Good written and verbal communication skills
Ability to adjust to changing situations and work under pressure
Excellent interpersonal and organizational skills
Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management software
High school Diploma or GED equivalent
Two (2) year prior experience in residential property management
Detail-oriented with experience processing paperwork
Bilingual in Cantonese / Mandarin
Sensitivity to issues facing low-income, disabled, and elderly populations

Nice To Haves

Familiarity/prior experience with low-income/affordable residential property management
Prior experience YARDI Voyager
Experience in Affordable Housing
Prior experience with Recertification and vacancy processing

Responsibilities

Assist the Property Manager with the overall operation of the building
Use Yardi to print reports and enter re-certification information
Create and maintain tenant files, applicant waiting list, and transfer list
Assist with paperwork for housing application and rent collection process
Assist with bank deposits
Assist with processing applications, move-ins, move-outs, and certifications
Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports
Responsible for managing the building when the Property Manager is off-site
Educate residents about and enforce compliance with regulations, lease provisions, and house rules
Address tenant requests/disputes and respond to building emergencies
Assist tenants and perform other duties as required for successful operation of building
Support Property Manager as needed
Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator
Process applications, photocopying, faxing, and filing
Process invoices and send to Property Supervisor for approval
Process daily mail and screen incoming phone calls
Order office supplies, fill out maintenance work orders, and distribute memos and notices
Maintain orderliness of front entrance, lobby, and adjoining rooms/areas