Assistant Manager - Dave's Hot Chicken

Dave's Hot Chicken•Muncie, IN

About The Position

The Assistant Manager at Dave’s Hot Chicken supports the Assistant General Manager and General Manager with the daily responsibilities needed to keep the restaurant running smoothly. The role directs employees, monitors performance, and ensures work is completed effectively and on time while maintaining compliance with company and safety policies. The Assistant Manager performs leadership, management, and organizational duties; supervises and trains Teammates; coordinates shift activities; supports guest service; and helps maintain food quality, sanitation, cash controls, and restaurant operations. The role works alongside Shift Leaders and follows direction from the Restaurant Management Team.

Requirements

Must be at least 18 years old.
Must be fluent in English.
Certified in all stations and as a Shift Leader through the DHC Training Program.
Able to work nights, weekends, holidays, and opening and closing shifts.
Able to stand for long periods and work in a fast-paced environment.
Able to bend, stoop, and comfortably lift 50–75 pounds.
Able to work in close quarters and around heat.
Must have reliable transportation, a driver’s license, and proof of insurance.
Must have a telephone or another reliable way to communicate with the Restaurant Management Team and Teammates.

Nice To Haves

Current student status or a high school diploma/GED is preferred.
Positive attitude while performing all duties.
Commitment to Guest satisfaction and the ability to view restaurant operations from the Guest’s perspective.
Effective communication with coworkers and the Restaurant Management Team.
Excellent organization, planning, time management, delegation, and problem-solving skills.

Responsibilities

Follow the DHC Training Program to learn and train new skills, duties, and responsibilities.
Follow and enforce rules and direction from the Restaurant Management Team, and communicate when additional training or guidance is needed.
Complete required Ops Walks and Q&A checks to identify and correct areas of opportunity.
Organize Team Member shift schedules and monitor attendance, tardiness, and time off.
Assign duties to Team Members based on their roles and skill levels.
Understand how job responsibilities affect Guests, the Team, and restaurant operations and success.
Greet Guests, record orders, serve food and beverages, answer questions, and maintain a positive and helpful attitude.
Ensure Shift Leaders and Team Members prepare menu items according to cooking instructions, safety procedures, and sanitary requirements.
Use kitchen equipment such as ice cream dispensers, fryers, and warmers.
Ensure daily restaurant cleanliness, including clearing tables, sweeping and mopping floors, washing, sanitizing, and disinfecting utensils and high-touch areas, and servicing restrooms.
Handle Guest concerns and complaints professionally and calmly, resolving problems according to Restaurant Policy.
Maintain a neat appearance by wearing a uniform and following the DHC Uniform Policy.
Provide direction, supervision, and feedback to support productivity and Team morale.
Communicate Shift Leader and Team Member performance to the Restaurant Management Team and address performance issues appropriately.
Train new and current Team Members.
Balance cash drawers and prepare cash deposits as assigned.
Assist the Assistant General Manager and General Manager as directed.
Plan, organize, and implement daily operational routines and activities alongside the Shift Leader.
Complete required administrative duties, daily paperwork, and checklists.
Supervise and perform opening and/or closing activities as directed by the Restaurant Management Team.
Build an environment of trust and open, honest, direct communication.
Model positive business and personnel practices for the Team.
Follow company food and cash controls and cost-control guidelines, and use products, supplies, equipment, and facilities properly.
Communicate with Shift Leaders, Team Members, and Management to resolve interpersonal issues as needed.