General Manager - Dave's Hot Chicken

Dave's Hot Chicken•Naperville, IL

About The Position

The General Manager leads the coordination and planning of everyday restaurant business operations and provides support and direction to help ensure the business runs smoothly. The role is accountable for all restaurant activities and ensures that the Restaurant Management Team and Team Members fulfill their responsibilities and meet job expectations. The General Manager creates, executes, and follows up on the Restaurant’s Business Plan. The General Manager hires, trains, schedules, and oversees the team; manages purchasing, inventory, maintenance, and other operational functions; and plans, organizes, and implements daily routines with the management team. The role focuses on building sales, forecasting future performance, workplace efficiency, guest satisfaction, team productivity, and cost control. It also oversees training, food safety and sanitation, cash handling, restaurant cleanliness, administrative duties, and opening and closing procedures.

Requirements

Must be at least 21 years old and fluent in English.
Previous Assistant General Manager or General Manager experience.
Certified in all stations and management positions through the DHC Training Program.
Current ServSafe Certification.
Able to work nights, weekends, holidays, and opening and closing shifts.
Able to stand for long periods and work in a fast-paced environment.
Able to bend, stoop, and comfortably lift 50–75 lbs.
Able to work in close quarters and around heat.
Positive attitude while conducting all duties.
Commitment to Guest satisfaction and ability to view restaurant operations from the Guest’s point of view.
Effective communicator with co-workers and the Restaurant Management Team.
Excellent organization, planning, time-management, delegation, and problem-solving skills.
Reliable transportation to work, a driver’s license, and proof of insurance.
Telephone or another reliable method of communicating with the Restaurant Management Team and Teammates.

Nice To Haves

Current student status or a high school diploma/GED is preferred.

Responsibilities

Follow the DHC Training Program to learn and train new skills, duties, and responsibilities, and communicate when additional training guidance or practice is needed.
Ensure required Ops Walks and Q&A checks are completed consistently and effectively to address areas of opportunity.
Organize Team Member shift schedules and monitor and coach attendance, tardiness, and time off.
Ensure the Restaurant Management Team and Team Members prepare menu items according to cooking instructions, safety procedures, and sanitary requirements.
Ensure daily restaurant cleanliness, including clearing tables, sweeping and mopping floors, washing, sanitizing, and disinfecting utensils and high-touch areas, and servicing restrooms.
Handle Guest concerns and complaints calmly and professionally in accordance with Restaurant Policy.
Maintain a neat appearance by wearing a uniform and following the DHC Uniform Policy.
Provide direction, supervision, and feedback to the management team and Team Members to maintain productivity and morale.
Follow advanced cash-handling policies and procedures.
Hire, train, schedule, and oversee the daily tasks of the team.
Manage purchasing, inventory, maintenance, and other operational functions.
Develop strategies to improve workplace efficiency and achieve goals.
Build sales and forecast future performance.
Plan, organize, and implement daily operational routines and activities with the management team.
Ensure required administrative duties, daily paperwork, and checklists are completed.
Ensure the restaurant opens and closes according to DHC Policy.
Establish an environment of trust and promote honest, open, and direct communication.
Model a positive example in business and personnel practices.
Follow company food, cash, and cost-control guidelines; minimize restaurant costs and properly use products, supplies, equipment, and facilities.
Communicate effectively with the Restaurant Management Team and Team Members and resolve interpersonal issues as needed.