Assistant Manager (01422) - 3951 Taylorsville rd.

Domino's Franchise•Louisville, KY

23h•Onsite

About The Position

The Assistant Manager supports the Store Manager in overseeing daily operations at the Louisville location, leading and motivating the team, delivering strong customer experiences, maintaining operational excellence, and contributing to store performance. The role includes running shifts in a fast-paced environment and helping develop leadership skills through hands-on store management.

Requirements

Proven experience in a customer service, food service, or retail management environment.
Strong leadership and team management skills, including the ability to inspire and develop others.
Excellent communication and interpersonal abilities.
Proficiency in math, analytical thinking, and problem-solving.
Ability to multitask and work efficiently in a fast-paced, high-volume environment.
Detail-oriented approach with a focus on accuracy, quality, and operational excellence.
Physical ability to lift up to 25 pounds regularly and stand for extended periods.
Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Basic computer skills for order processing, inventory management, and point-of-sale systems.
Strong financial acumen and experience handling cash transactions and reconciliation.
Ability to train, mentor, and coach team members.
Customer complaint resolution and conflict management skills.
Decision-making ability and assertiveness in managing operational challenges.
Positive attitude, enthusiasm, and commitment to delivering outstanding customer experiences.

Nice To Haves

High school diploma or equivalent.
Food safety certification, or willingness to obtain it.

Responsibilities

Oversee daily store operations, including opening and closing procedures, to support an efficient workflow.
Lead, motivate, and mentor team members and foster a positive, high-performing work culture.
Run shifts while ensuring timely order preparation, accurate processing, and quality delivery.
Handle cash transactions, reconcile registers, and maintain accurate financial records.
Address customer concerns professionally and empathetically, and work to ensure customer satisfaction.
Answer phones, process customer orders, and manage customer inquiries.
Maintain a clean, organized, and safe work environment that complies with company standards and health regulations.
Train and develop new team members through onboarding and ongoing skill development.
Communicate and enforce company policies and procedures consistently.
Work with the Store Manager to review performance metrics, achieve sales targets, and identify improvements.
Manage inventory, monitor stock levels, and contribute to inventory control and ordering.
Make decisions in high-pressure situations and respond to operational challenges and changing business needs.